Return & Refunds
We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site.
This can be used to pay your subsequent shopping bills.
At Freshlist, we do our best to ensure that you are completely satisfied with our products. In rare circumstances of our produce being defective, damaged or lost in transit, please promptly contact us on 9444444105 with details of the product and any images of the defect. After investigation, we will notify you via e-mail/call within 24 hours whether you are entitled to a replacement as a result of the defect or missing item. If you are eligible, we will immediately initiate a refund for requisite amount or provide a voucher/wallet for future purchase. For refunds, if the mode of refund is by Credit/Debit Card or Net Banking, please allow 5-10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by COD or e-wallet, credit should be available within 24 hours.
Refunds will be processed within 6 hours and will be credited to the customer freshlist Wallet instantly or to the customer bank account within 5-7 working days depending on the issuing bank, as per customer's request.
Cash on Delivery Refunds will be credited to the customer's account as store credit and can be used for the subsequent order in the future.
For any Complaints or Queries regarding the refund, Kindly contact 9444444105 or mail to firstname.lastname@example.org